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FAQ

EVO FAQ - the most frequently asked questions about EVO Fitness

You can find answers to the most frequently asked questions from the EVO community here
memberships

FAQs about our memberships

01
How do I get access to the club after I register?
02
How do I get my membership bracelet?
03
Which clubs can I use?
04
What services does the registration fee include?
05
I was already a member and would like to reactivate my membership bracelet. Is that possible?
06
What is a 14 day satisfaction guarantee?
07
Can I use the club if I'm not a member?
08
Can I temporarily pause my membership?
09
Can I refer a friend?
10
How can I manage/cancel my membership
11
How old do I have to be to become a member?
12
Can I bring friends to training?
13
Are there food supplements, snacks or drinks in the club?
14
How does the EVO app work?
15
I need support with my training, what can I do?
16
I have moved, can I cancel my membership without notice?
Membership fees

FAQs about your membership fees

01
What should I do if my credit card transaction has been declined?
02
Can I see an overview of my premium payments?
03
When is the membership fee due?
04
How do I pay for my membership?
05
Where can I change my Sepa direct debit mandate?
Clubs

FAQs about our clubs

01
Can I book training with a personal trainer?
02
Are there group courses in the club?
03
Is there a spa with a sauna?
04
What are the opening times?
05
Can I buy a day pass as a non-member?
06
I am interested in a cooperation, who can I contact?
MyEVO

FAQs about MyEVO

01
What is MyEVO and how do I log in?

No answer to your question?

No problem. You can also write us an individual message or call us. There are various channels available to you for this.
If you have a general question, you can send it directly to info@evofitness.de. If you access our website via your mobile device, you can alternatively use the WhatsApp icon at the bottom right of the screen.
If you have a specific question about a club, you can also reach the club managers directly by email or telephone.
Contact a club manager